How do I choose AI or human support, and can I still see a human reply after switching back?

Open Conversation in Support. The name on the right of the navigation shows who will receive your next web message. Select it to see your options. On Free, you can keep asking the AI or use the locked Paid plan link to view Billing. If your account includes human support, you can switch within the same conversation. Switching back to AI keeps your earlier human request open. A later human reply is still visible, and your next web message goes to the currently selected recipient. Replying to a human support email sends that reply to the support team.

Text in the message box is still a draft; Support has not received it. Return to the same conversation in the original browser tab to see whether the draft was restored. Drafts do not automatically sync to another device. To check that you sent a message, look for it in the conversation rather than in the message box.