What should I do if capture fails, disconnects or stops in the background?

Check the selected source first: the microphone needs browser permission, and a browser tab must share audio and remain open. If permission was cancelled or the source has no audio track, select it again. Waiting for permission is not active capture.

After an interruption, check the session's usage and page state, then use the start or resume control currently shown on the page to capture again; on a phone, tap your side’s microphone. You do not need to redo other completed rounds. Locking a phone, switching apps or browser audio suspension may interrupt capture; continuous background interpretation is not guaranteed. Keep the page available during use and check its state on return.

If the issue continues, tell Support your device, browser, audio source, input and target languages, time and visible message. Do not proactively send passwords, access credentials or a complete private conversation.